Hoppi Wimbush Healing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Hoppi Wimbush Healing may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2017.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
- We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests.
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
We use strong passwords in our admin areas to ensure the security of our databases and user accounts. Access to the databases is only granted to the website administrators.
We use unique strong passwords on all admin and manager accounts and force the use of strong passwords on all user accounts. We also have a password strength notification to help users choose a strong password when creating an account at our eCommerce shop checkout.
Our hosts employ the following security measures to ensure the safety of hoppiwimbush.com and all their website users:
- Malware Scan
- SSL encryption tools
- Firewall security
- IP Blocking
- Hotlink protection
We use the WordPress security plugin that employs the following security measures to protect the website and the user's data:
- Ban bad users
- Block specific IP addresses and user agents from accessing the site
- 404 Detection
- Database Backups
- File Change Detection
- Rename 'admin' account
- Change ID on user with ID 1
- Force SSL for any post, page, or admin page
- Turn off file editing in WordPress admin
- Local brute force protection
- Network brute force protection
- XML-RPC brute force protection
- Strong Password Enforcement
- File Permission Check
- Malware Scan
- Reduce Comment Spam
Data breach procedures
In the event of a data breach the website will be taken offline until resolved. All admin level passwords will be changed and the host's security support team will be notified. All users with personal data stored in hoppiwimbush.com databases will be notified of the breach via email.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
Within 7 business days
We will notify the users via in-site notification
Within 7 business days
Individual Redress Principle
We agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
How long do we keep you personal data?
We keep personal data for the following amount of time before deleting it:
- Emails: 5 years
- Transaction data (Orders): 7 years or older
- User accounts: 5 years of no activity
- Google Analytics: 2 years
- Newsletter email address: 3 years of inactivity
Contact form emails
All user emails sent to hoppiwimbush.com sent using the contact form on the website or from an email client that are 5 years or older will be deleted from the website manager's webmail and email client annually during the month of January.
User transaction data (orders)
Each order made though our eCommerce system contains the following data in relation to the user's transaction, first name, last name, email address, phone number, billing address, shipping address.
Any transaction data stored in our website databases will be deleted at the end of January annually if the order is 7 years or older.
If a user requests their personal data to be deleted, Hoppi Wimbush cannot delete the transaction data by UK tax law unless it is up to or over 6 years old. Hoppi Wimbush can only delete personally identifiable information like user profiles, comments, newsletter subscription and emails.
WordPress user accounts
At the checkout the user can choose to create an account or checkout as a guest.
If the user chose not to create an account at the checkout, their order data will be stored in our database and paper records for 7 years.
If the user chooses to create an account at checkout or in the "My Account" page a new WordPress user account will be created. The user will gain access to the "My Account" page accessed in the page header menus.
On this page the user can view recent orders, manage shipping and billing addresses, edit password and account details, delete account and personal data, request a list of personal data stored, make a complaint about personal data usage and view privacy preferences.
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
We use Google Analytics to track and report on traffic to our website. This stores data on where visitors come from (referrers), how long they stayed on our website and their geographical position. We have configured Google Analytics to automatically delete all user-level and event-level data stored every 26 months.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
All newsletter signup forms will require the user's full name and email address to be stored in the website owner's newsletter delivery clients database.
After entering their details in the sign up form a double opt-in confirmation email will be sent to the user asking them to confirm their subscription to the newsletter.
All newsletters can be unsubscribed to by using a link in the footer of every email sent out the the recipient list. Users can also use the unsubscribe from newsletter page to enter their email address for removal from the list.
Any email addresses that bounce will be removed from the mailing list. Any email addresses that do not open emails for 3 years will be removed from the list.
If at any time you would like to unsubscribe from receiving future emails:
Follow the instructions at the bottom of each email.
Request your removal by emailing us on the Contact Page
and we will promptly remove you from ALL correspondence.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Does our site allow third-party behavioural tracking?
It's also important to note that we do not allow third-party behavioural tracking.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
CAN SPAM Act
The CAN-SPAM Act is a US law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions
Process orders and to send information and updates pertaining to orders.
Send you additional information related to your product and/or service
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.
Lammas, Y Swyddfa, Tir y Gafel, Glandwr,
Whitland, Pembs, SA34 0YD
Email us on the Contact Page
Last Edited on 23-05-2018